Return & Refund Policy

Mcaleadspro.com gives you plenty of control when it comes to managing your leads. One feature we provide is the ability to flag any Live Transfer Lead you receive (within 24 hours of receipt) for review by our quality assurance team. Lead quality is extremely important to us, so if we see that a flagged lead does not meet our stringent quality criteria, we will immediately issue you a full refund of the Bad Lead’s cost. These terms are not eligible for the MCA Aged Leads. That means, No Refunds will be entertained for Aged Leads purchase. For Live Transfer Leads we have a 60 seconds Buffer time. If You or Your Representatives talk with the merchant over 60 seconds; that leads should be billable.

There are only two scenarios in which a lead is eligible to be flagged for review in Live Transfer Leads.

Invalid Contact Information
If the contact information for a lead that you receive is in some way bogus or invalid, then you can flag the lead for review within 24 hours of receipt. What qualifies as invalid contact information? Here are some examples: Wrong number, wrong person, less sales, 15k Sales volume, etc. Once we verify that the lead contact information is, in fact, invalid, a credit will be issued to your account for the cost of the lead and you will receive notification that a credit was issued to your account. If we deem the contact information to be valid, no credit will be given.

Lead Does Not Match Selected Filters
If you receive a lead that does not match the quality parameters such as less than 15k sales volume, less than 1 year in business, you can flag the lead for review within 24 hours of receipt. For example, if you receive a lead that has 10k sales volume per month and you have selected 15k sales volume minimum leads, you may flag the lead for review (need the proof that the merchant has less than 15k sales volume, proof as a recording of the customer with your representative). Although this scenario is quite rare, our partners do have the ability to flag these leads for review as well. If we deem the issue to be an error on your part, no credit will be given.

Lead Quality Review and Refund Procedure
Lead refunds are issued at the sole discretion of mcaleadspro.com and all decisions regarding the issuing of credits are final. Whenever a lead is flagged, the MCA Leads Hub Quality Assurance team will verify if either of these scenarios holds true. If we verify that a flagged lead’s contact information is, in fact, invalid or that the lead did not meet your filtering criteria, we will issue a credit to your account for the cost of the lead. You will also receive an email from us notifying that a credit was issued to your account. If we deem the lead in question to be valid then no credit will be issued, nor will an email notification be sent. This process normally takes 2-7 business days to complete, but can sometimes occur much faster.


We reserve the right to change these Refund Policies for buying leads online from time to time. If this happens, we will notify you by posting the new Refund Policies for buying leads online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying leads online, you must not place any further orders.

These Refund Policies for buying leads online are governed by the law of the United States and the State of New York and you and we agree to use the New York courts should any dispute arise.

Thank you for your business with mcaleadspro.com

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